Privacy Policy
Effective Date: July 4, 2025
- Scope
This Privacy Policy describes how Klozaa (“Company”, “we”, “our”, “us”) collects, uses, shares, stores, and protects personal data of users (“you”, “your”) when you access or use the Klozaa mobile application, website, and related services (collectively, the “Platform”) in Cameroon or any other African country in which we operate. - Data We Collect
• Account Information – name, phone number, email, physical address, ID number, business registration details.
• Transaction Data – orders, payments, delivery addresses, invoices.
• Device & Log Data – IP address, device identifiers, browser type, session logs.
• Location Data – GPS coordinates or approximate location derived from your device.
• Marketing & Survey Data – responses, preferences, feedback.We do NOT knowingly collect data from children under 18. - Why We Process Your Data (Legal Bases)
Klozaa provides an on‑demand ordering and delivery service for fast‑moving consumer goods (FMCG). We may add, suspend, or discontinue any feature at any time. - How We Use Your Data
1. Provide, operate and maintain the Platform.
2. Process and deliver your orders.
3. Contact you with service or marketing communications.
4. Generate analytics and business intelligence.
5. Sell, rent, licence, or otherwise disclose user data (including personal data) to third parties for advertising, market‑research or other lawful commercial purposes where you have given explicit consent or where applicable law otherwise permits. - Data Sharing & Third‑Party Transfers
We may share your data with:
• Suppliers, logistics providers, payment processors, and professional advisers.
• Purchasers of user data, subject to your prior consent and applicable law.
• Law‑enforcement or regulators when legally required.
• Buyers or investors in any corporate transaction involving Klozaa.Cross‑border transfers may occur; we will use lawful transfer mechanisms (for example, standard contractual clauses) where required. - Your Rights
Depending on local law, you may have rights to:
• Access, correct, or delete your personal data.
• Object to or restrict certain processing (including direct marketing or data sales).
• Withdraw consent at any time without affecting prior lawful processing.
• Lodge a complaint with a supervisory authority. - Data Retention
We retain personal data as long as necessary for the purposes described, or as required by law (e.g., tax retention rules), then delete or anonymise it. - Security
We use technical and organisational measures (secure servers, encryption in transit, access controls) to protect data; however, no system is 100 % secure. - Changes
We may update this Policy periodically. Continued use of the Platform after changes means you accept the revised Policy.
